Delivery

The goods you order will be delivered to the address you give when you place your order, subject to payment of the relevant delivery charge. If we do not deliver to a particular destination you will be so notified by us as soon as possible on receipt of your order. 
We aim to dispatch all deliveries within 3 working days (Monday - Friday (but excluding bank or public holidays in Scotland, England and Wales)) or as soon as possible thereafter subject to the goods being in stock. If, in the unlikely event, that we can not fulfil your order within 28 days you have the option to cancel your order.

UK DELIVERY ADDRESS:

All standard deliveries of goods will be sent via Royal Mail to addresses within the UK. These items will not need to be signed for upon delivery. The cost of our standard delivery is £4.50.
 All customers within the UK have the opportunity to choose "Royalmail Special delivery" where upon delivery of the goods a signature is required. The cost of our Royalmail special delivery is £7.50.
 All customers within the UK also have the opportunity to choose "Courier Delivery" for goods ordered. These goods will be delivered via the courier DHL or TNT etc... a signature will be taken at the delivery address. This cost of this delivery option is £9 (GBP).
                 

NON UK DELIVERY ADDRESS:


Customers with delivery addresses out-with the UK will have 2 options for delivery:

Standard Airmail deliveries of goods will be sent via Royal Mail, in the UK to Addresses out-with the UK. These Items will not need to be signed for upon delivery. The cost of our standard delivery is £12.

Airsure® and International Signed For™
The cost of these methods of delivery is £17.
 Airsure® service delivers to 30 destinations in the following three geographic postal zones:

Europe: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Spain, Sweden and Switzerland.

World Zone one: Brazil, Canada, Hong Kong, Malaysia, Singapore and USA.

World Zone two: New Zealand

Please note that if your destination isn’t included in the above list, the Airsure® service cannot be used, although you can still send your item via the International Signed For™  service.
International Signed For™ items can be tracked up to the point they leave the UK and in some cases on arrival in the destination country.You can check the progress of your item by using Track & Trace. The cost for our International Signed For™ delivery is £17. International Signed For™ delivery is ONLY used in cases where the delivery address is not covered by Airsure®.
When your goods reach your destination country they are handed over to the local postal service for delivery through their regular registered service. A signature will be taken at your delivery address which means the goods are not left unattended or posted through a letter box. Please note that we cannot routinely provide a copy of this signature.  If no-one is available to sign for the item, then it will be retained by the postal administration for a subsequent delivery attempt or collection by the addressee. In the case of loss of an item we will request proof of posting from the other postal administration but this cannot always be provided.


All customers out-with the UK can also request "Courier Quotation" for goods ordered. In this instance you will be contacted by us with the price to deliver the goods. These goods will be delivered via the courier DHL or TNT. A signature will be taken at the delivery address.

We will not be liable for any loss or damage suffered by you due to any additional specific delivery instructions other than the above, given by you.
 If there is no one at the address given who can accept delivery of the goods, the postman or courier should notify you of an alternative delivery date, an alternative place to collect the goods, or details of how to arrange an alternative delivery date. Every effort will be made to deliver the goods as soon as possible after your order has been accepted by us and in any event within 30 days of your order.

Customs & Import Duties

Please be advised that orders outside the UK and EU may be subject to import duties and local taxes which are levied when the delivery reaches the specified destination. Please note that DALVEY have no control over these charges and cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Personalised Orders

When an order includes a personalised item (e.g. engraving or monogramming options have been selected) it is still our aim to dispatch the order within 3 working days. Due, however, to the nature of the processes involved, seasonality and other factors we can not always guarantee that this will be the case. Please refer to sections 4.1 and 5 of the terms and conditions for further information.