Delivery

Your goods will be delivered to the delivery address provided at the time of placing the order, subject to payment of the relevant delivery charge.

If you’ve asked us to deliver to a location that we’re unable to deliver to, we will notify you as soon as possible on receipt of your order.

Deliveries are usually dispatched on the same or the next working day; in all but exceptional circumstances deliveries will be dispatched within 3 working days (Monday – Friday, excluding bank or public holidays in Scotland, England and Wales).

In the very unlikely event that we can’t fulfil your order within 28 days you have the option to cancel the order.


DELIVERY TO AUSTRALIA
Customers with delivery addresses within Australia have two options:
1. Standard deliveries of goods will be sent Airmail via Royal Mail. A signature is not required upon receipt. The cost of Standard Airmail is AU$19.00. This is not a trackable service and transit time would normally be 6-11 business days, but can on some occasions take longer. Orders over AU$280 qualify for free standard delivery.
2. Express Tracked delivery outwith the EU, for receipt of which a signature is required. Orders over AU$560 qualify for free standard delivery.


UK DELIVERY
Customers with delivery addresses within the UK have two options:
1. Standard deliveries of goods to addresses within the UK will be sent via Royal Mail. These deliveries will not need to be signed for upon delivery. This is not a trackable service and transit time would normally be 1-2 business days, but can on some occasions take longer.

2. Express Tracked Delivery, for receipt of which a signature is required.


DELIVERY TO THE EU (ex-UK)
(Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovak Republic, Slovenia, Spain and Sweden)

Customers with delivery addresses within the EU have two options:
1. Standard Tracked deliveries of goods will be sent Airmail via Royal Mail. A signature is not required upon receipt. This is not a trackable service and transit time would normally be 6-7 business days, but can on some occasions take longer.

2. Express Tracked delivery to the EU, for receipt of which a signature is required. 

DELIVERY TO THE USA
Customers with delivery addresses within USA have two options:
1. Standard Tracked deliveries of goods will be sent Airmail via Royal Mail. A signature is not required upon receipt. The cost of Standard Airmail is AU$19.00. This is not a trackable service and transit time would normally be 6-11 business days, but can on some occasions take longer. 
2. Express Tracked delivery outwith the EU, for receipt of which a signature is required.


DELIVERY TO REST OF THE WORLD
Customers with delivery addresses outwith the EU have two options:
1. Standard deliveries of goods will be sent Airmail via Royal Mail. A signature is not required upon receipt. This is not a trackable service and transit time would normally be 6-11 business days, but can on some occasions take longer. 
2. Express Tracked delivery outwith the EU, for receipt of which a signature is required.

Express Tracked delivery can be tracked up to the point of delivery. You can check the progress of your item by using Track&Trace. Upon despatch, you will receive an email notification with an estimated delivery date. A signature will be taken at your delivery address, ensuring that the goods are not left unattended or posted through a letterbox.

Please note that we cannot routinely provide a copy of this signature. If no one is available to sign for the item it will be retained by the courier for a subsequent delivery attempt or collection by the addressee.

If you would like to provide additional, specific delivery instructions, we will not be liable for any loss or damage consequent to these instructions. If there is no one at the address given who can accept delivery of the goods, the postman or courier should notify you of an alternative delivery date, an alternative place to collect the goods, or details of how to arrange an alternative delivery date. Every effort will be made to deliver the goods as soon as possible after your order has been accepted by us, and in any event within 30 days of your order.


Customs & Import Duties
Please be advised that orders outside the UK and EU may be subject to import duties and local taxes that are levied when the delivery reaches the specified destination.

Please note that Dalvey have no control over these charges and cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for a breach of any such laws.


Personalised Orders
When an order includes an item personalised with engraving, we aim to dispatch within three working days. However, as all products are engraved by our in-house team, we cannot always guarantee that this will be the case: at times of high demand we may take a little longer. Please refer to sections 4.1 and 5 of our terms and conditions for further information.

Returns


If you wish to return goods, they must be returned to us within 14 days of your receipt of them, and in the same condition in which they were sent to you. Goods must be returned to the following address:


Dalvey
Dail Nan Rocas
Alness
Highland
Scotland
IV17 0XT
UK

If we are making a refund, we will usually do so as soon as possible, and in any event within 14 days of the day upon which we received the returned goods.

Unfortunately we cannot accept returns if the goods ordered have been personalised. This is only relevant to the specific goods that have been personalised, and not to the contents of an entire order.

Due to safety and hygiene reasons, we cannot process refunds of goods where security seals have been broken or opened (e.g. fragrance), unless the goods are defective.

Read our Terms and Conditions for our full cancellation and refund policy.

Personalisation


All Dalvey items are beautifully packaged and eminently suitable as gifts.


Many can be customised with initials or laser-engraved graphics. A diverse range of effects is possible with our state-of-the-art laser-engraving technology.

We can work from any starting point – from vector-based graphics to scanned letterheads. Our Customer Services team are ready to help you to meet your requirements: please contact us for further advice and assistance, either by sending an email to customercare@dalvey.com, or by calling us on +44 1349 884 111.

Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND CONDITIONS AND YOUR ORDER FOR FUTURE REFERENCE.

This page states the Terms and Conditions (the "terms") under which you may use the website located at www.dalvey.com (the "website") and which govern our supply of goods to you. Grants of Dalvey Limited, registered SC99662, referred to hereinafter as "we", "us" or "our" in these Terms, may alter these Terms at any time by updating this posting. You should visit this page often to review the Terms and Conditions because they are binding on you. Continued use of the website constitutes your agreement to all such revised terms. If you do not accept the Terms and Conditions stated here, you will not be able to submit your order. The terms "you", "your", "yourself" and "yours", when used in these Terms, includes any user of the website, whether such user is an end user or a business. All prices quoted are in either Great British Pounds (£), Euros (€), United States Dollars (US$), Canadian Dollars (CA$) or Australian Dollars (AU$).


1. Formation of the Contract
On placing an order for goods, no contract will exist between you and us for the sale of any goods until you have received confirmation that your order has been dispatched. Once you receive confirmation that your order has been dispatched, there will be a binding legal contract in place between the parties (the "contract"). Any goods on the same order which are not confirmed as having been dispatched do not form part of that contract. In using this website and by placing an order, you confirm that you are legally capable of entering into a binding contract and that you are at least 18 years old.


2. Description and price of the goods
The description and price of the goods you order will be as shown on this website at the time you submit your order. Up until you click on “SUBMIT” on the final page of the ordering process you can correct any errors to your order. All sizes and measurements are approximate but we try to ensure that they are as accurate as possible. We may change product specifications slightly, and if this is the case we will offer you a reasonable substitute of the same or better quality at the same price. On the rare occasion that there is an error, we will advise you about it within a reasonable amount of time. We have created this Web Site to promote, sell and distribute our products. Our products are displayed in images on this Web Site to best communicate their physical form, function, colour and purpose. Many of our products are made with natural materials (e.g. leathers, precious stones, silk). These have been photographed to create the truest representation to you. We do not take responsibility for any mis-communication through no fault of our own. We can not guarantee that your monitor or viewing device will be calibrated to display the truest representation of our products. We can therefore not accept refunds due to changes in natural products (e.g. stones in cufflinks or grain in leather) or miss-representation of a colour (e.g. the colour of a tie). This does not effect your right of cancellation. Goods are subject to availability. If on receipt of your order the goods are out of stock, we will inform you within a reasonable amount of time and you are free to cancel your order. If you wish to cancel your order we will refund or credit you for any sum that has been paid by you or debited from your credit card or other account for those goods. From time to time there may be restrictions in place in relation to the number and type of goods that can be purchased and the maximum amount which may be spent on any one order. Any such restrictions will be shown on this website. Every effort is made to ensure that prices shown on this website are accurate at the time you place your order. If an error is found, we will inform you within a reasonable amount of time and offer you the option of reconfirming your order at the correct price or cancelling your order with a full refund or credit. Delivery costs are not included in the price of goods shown on this website. Details of delivery charges are given at the checkout stage, and in Section 4 below. Goods and promotions offered on this website may not necessarily be available in store and vice versa. 


3. Payment
Payment for goods and delivery charges can be made by any method shown on the website when placing your order. Credit and debit cards will be authorised against the transaction when you submit your order.


4. Delivery


4.1 The goods you order will be delivered to the address you give when you place your order, subject to payment of the relevant delivery charge. If we do not deliver to a particular destination you will be so notified by us as soon as possible on receipt of your order. We aim to dispatch all deliveries within 3 working days (Monday - Friday (but excluding bank or public holidays in Scotland, England and Wales)) or as soon as possible thereafter subject to the goods being in stock. If, in the unlikely event, that we cannot fulfil your order within 28 days you have the option to cancel your order. Delivery timeframes, in business days, are shown for Standard and Express delivery. These are the expected number of business days for geographical zones, but are not guaranteed.


4.2 DELIVERY TO AUSTRALIA
Customers with delivery addresses within Australia have two options:
1. Standard deliveries of goods will be sent Airmail via Royal Mail. A signature is not required upon receipt. This is not a trackable service and transit time would normally be 6-11 business days, but can on some occasions take longer. Orders over AU$280 qualify for free standard delivery.
2. Express Tracked delivery outwith the EU, for receipt of which a signature is required. Orders over AU$560 qualify for free standard delivery.


4.3 UK DELIVERY ADDRESS:
Customers with delivery addresses within the UK have two options:
1. Standard deliveries of goods to addresses within the UK will be sent via Royal Mail. These deliveries will not need to be signed for upon delivery. This is not a trackable service and transit time would normally be 1-2 business days, but can on some occasions take longer.

2. Express Tracked Delivery, for receipt of which a signature is required. 

4.4 NON UK DELIVERY ADDRESS

4.4.1 DELIVERY TO THE EU

(Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Slovak Republic, Slovenia, Spain and Sweden)

Customers with delivery addresses within the EU have two options:
1. Standard deliveries of goods will be sent Airmail via Royal Mail. A signature is not required upon receipt. This is not a trackable service and transit time would normally be 6-7 business days, but can on some occasions take longer.

2. Express Tracked delivery to the EU, for receipt of which a signature is required.

4.4.2 DELIVERY TO REST OF THE WORLD
Customers with delivery addresses outwith the EU have two options:

1. Standard deliveries of goods will be sent Airmail via Royal Mail. A signature is not required upon receipt. This is not a trackable service and transit time would normally be 6-11 business days, but can on some occasions take longer. 

2. Express Tracked delivery outwith the EU, for receipt of which a signature is required. 

4.5 Express Tracked delivery can be tracked up to the point of delivery in the destination country. You can check the progress of your item by using Track & Trace. Upon despatch, you will receive an email notification with an estimated delivery date. A signature will be taken at your delivery address, ensuring that the goods are not left unattended or posted through a letterbox.
Please note that we cannot routinely provide a copy of this signature. If no-one is available to sign for the item, then it will be retained by the postal administration for a subsequent delivery attempt or collection by the addressee. In the case of loss of an item we will request proof of posting from the other postal administration but this cannot always be provided.


4.6 We will not be liable for any loss or damage suffered by you due to any additional specific delivery instructions other than the above, given by you. If there is no one at the address given who can accept delivery of the goods, the postman or courier should notify you of an alternative delivery date, an alternative place to collect the goods, or details of how to arrange an alternative delivery date. Every effort will be made to deliver the goods as soon as possible after your order has been accepted by us and in any event within 30 days of your order.


4.7 Customs & Import Duties
Please be advised that orders outside the UK and EU may be subject to import duties and local taxes which are levied when the delivery reaches the specified destination. Please note that DALVEY have no control over these charges and cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.


4.8 Personalised Orders
When an order includes a personalised item (e.g. engraving or monogramming options have been selected) it is still our aim to dispatch the order within 3 working days. Due, however, to the nature of the processes involved, seasonality and other factors we can not always guarantee that this will be the case. Please refer to sections 4.1 and 5 of the terms and conditions for further information.


5. Your right of cancellation

You have the right to cancel the contract at any time up to the end of 14 days after you receive your goods. You lose your rights of cancellation if goods ordered have been personalised. This is only relevant to specific personalised goods and not an entire order. To exercise your right of cancellation, you must give written notice to us by hand, post, fax or email, at the address, fax number or email address shown in the "contact us" pages of this website, giving details of the goods ordered and (where appropriate) their delivery. You may also use the cancellation form, but it is not obligatory. If you exercise your right of cancellation after the goods have been delivered, you will be responsible for returning the goods to us at your own cost (unless we delivered the goods in error or if the goods are damaged or defective when delivered). The goods must be returned to the address shown in the "contact us" pages of this website within 14 days of your receipt of those goods. You must take all reasonable care to ensure that the goods are not damaged in the meantime or in transit. Once you have notified us that you are cancelling the contract, and provided that the goods are received by us in an acceptable condition, we will refund or credit you within 14 days for any sum that has been paid by you or debited from your credit card or other account for those items.


6. Refunds
If you wish to obtain a refund, the goods must be returned to the address given in the "contact us" pages of this website within 14 days of your receipt of those goods, and in the same condition in which they were sent to you. You will be liable for paying the postage charge for returning non-faulty items. We will usually refund any money received from you using the same method originally used to pay for your purchase. If the goods were paid for using a card which has since been cancelled or expired, a cheque will be sent to your billing address. Only the cost of the standard delivery option is refundable unless we have sent you an incorrect item. If we are making a refund, we will usually do so as soon as possible and, in any case, within 14 days of the day on which we received the returned goods in question from you. If you wish to obtain a refund because of a defect in the goods, you will be refunded in full provided we are satisfied that the defect is genuine and that we cannot replace the goods within a reasonable period of time. Due to safety and hygiene reasons, we cannot process refunds of goods where security seals put in place by us have been broken or opened (e.g. Fragrance) unless the goods are defective.


7. Risk and Title
You will become the owner of your ordered goods and responsible for risk of loss of or damage to them from the time of delivery.


8. Warranty
If you receive any goods from us that are damaged, defective or incorrect you should notify us immediately in writing at the address, fax number or email address shown in the "contact us" pages of this website. If you return the damaged, defective or incorrect item to us within a reasonable time, we will provide you with a replacement, free of charge. This does not affect your statutory rights. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use other than recommended by us, or failure to follow our instructions.


9. Your information (Data Protection)
Please see Our Privacy Policy for details of how your information will be used by us.


10. Cookies
Like most other sites, our website uses cookies which are data files that are stored on your computer. The cookies we use do not contain personal data about you and are used purely for gathering web-based statistics e.g. frequency of site visits etc.. Please be assured that cookies cannot be executed as code or used to deliver a virus. Other servers cannot read them and personal information cannot be gathered from them. They are simply an identifier shared between you and us; we do not share them with anyone else. If you do not want to accept cookies from us, your browser software should allow you to decline to accept cookies. Look, for example, in the Preferences or Internet Options features of your browser to do this. However, you should know that if you disable acceptance of cookies or modify your cookies in any manner, you may not be able to access our website or specific information, materials and/or services available on our website.


11. Copyright
All content including pictures, designs, logos, photographs, text written and other materials on this website are owned, controlled or licensed to us. They are protected by copyright, trademarks and other intellectual property rights. Unauthorised use of this content is prohibited.


12. Links
These terms only cover this website. Any links within this website are for convenience only. We accept no responsibility or liability for the content of websites which are not under our control. You use such other websites at your own risk.


13. Limitation of Liability


13.1 The terms and this clause 13 do not affect your statutory rights if you are acting as an end user when purchasing the goods.


13.2 We shall not be liable to you in contract, tort (including without limitation negligence) and/or breach of statutory duty for any loss or damage which you may suffer by reason of any act, omission, neglect or default (including negligence) in the performance of this contract by us, or our agents, in a sum which is greater that the total price of the contract.


13.3 Nothing in these terms shall operate so as to:
• exclude either party's non-excludable liability in respect of death or personal injury caused by its negligence or the negligence of its servants or agents; or
• affect your statutory rights where goods are sold to you and you are dealing as a consumer within the meaning of the Unfair Contract Terms Act; or
• exclude the application of Section 12 of the Sale of Goods Act 1979; or
• exclude liability for fraudulent misrepresentation.


13.4 We will not be held responsible for any delay or failure to comply with the obligations under these terms if the delay or failure arises from any cause which is beyond our reasonable control.


13.5 We do not guarantee that the website will operate error-free, nor that the website and its server are free of computer viruses. If your use of the website results in the need for servicing or replacing equipment or data, we are not responsible for those costs.


13.6 Save as set out in these terms, we, to the fullest extent permitted by law, exclude all warranties, conditions and implied terms, including the warranty of satisfactory quality, non-infringement of third parties' rights, and the warranty of fitness for particular purpose.


14. Applicable law
The construction, validity and performance of these terms shall be governed in all respects by the laws of Scotland. Any dispute arising under these terms shall be subject to the exclusive jurisdiction of the Court of Session in Edinburgh, the Sheriff Court in Edinburgh and the Sheriff Court in Inverness and the parties waive any objection to proceedings in such courts on the grounds of venue or on the grounds that proceedings have been brought in an inappropriate forum.


15. General
For the avoidance of doubt, nothing in these terms shall confer on any third party any benefit or right to enforce any provision of these terms. The rights and remedies of each party in respect of these terms shall not be diminished, waived or extinguished by the granting of any indulgence, forbearance or extension of time by one party to the other nor by any failure of or delay by a party in ascertaining or exercising any such rights or remedies. The provisions of these terms are severable and distinct from one another, and, if at any time any of the provisions is or becomes invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions shall not in any way be affected or impaired.


16. Complaints
In the unlikely event that you are unhappy with our goods or with our service to you, please refer complaints to:customercare@dalvey.com


17. PRIVACY POLICY
Grants of Dalvey Ltd is committed to safeguarding your privacy. Contact us at customercare@dalvey.com if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you.

By using this site or/and our services, you consent to the Processing of your Personal Data as described in this Privacy Policy.

TABLE OF CONTENTS
1. Definitions used in this Policy
2. Data protection principles we follow
3.  What rights do you have regarding your Personal Data
4. What Personal Data we gather about you
5. How we use your Personal Data
6. Who else has access to your Personal Data
7. How we secure your data
8. Information about cookies
9. Contact information

DEFINITIONS
Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being processed.
Child – a natural person under 16 years of age.
We/us (either capitalized or not) – Grants of Dalvey Ltd

DATA PROTECTION PRINCIPLES
We promise to follow the following data protection principles:
• Processing is lawful, fair, and transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you information regarding Processing upon request.
• Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
• Processing is done with minimal data. We only gather and P­rocess the minimal amount of Personal Data required for any purpose.
• Processing is limited with a time period. We will not store your personal data for longer than needed.
• We will do our best to ensure the accuracy of data.
• We will do our best to ensure the integrity and confidentiality of data.

DATA SUBJECT’S RIGHTS
The Data Subject has the following rights:

1. Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
2. Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
3. Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
4. Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
5. Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
6. Right to object to processing – meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing
7. Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
7. Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
9. Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
10. Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
11. Right to withdraw consent – you have the right withdraw any given consent for Processing of your Personal Data.

DATA WE GATHER 
Information you have provided us with
This will be your e-mail address, name, billing address, home address – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for us to contact you or for you to perform other activities on the website. This information includes, for example, your name and e-mail address.

Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools, and is anonymous. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.

Information from our partners
We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds. See the list of our partners below.

HOW WE USE YOUR PERSONAL DATA
We use your Personal Data in order to:
• Provide our service to you. This includes, for example, registering your account; providing you with products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you; and notifying you of changes to any services.
• Enhance your customer experience;
• Fulfil an obligation under law or contract;

We use your Personal Data on legitimate grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:
• To identify you;
• To provide you a service or to send/offer you a product;
• To communicate either for sales or invoicing;

On the ground of legitimate interest, we Process your Personal Data for the following purposes:
• To administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
• To conduct questionnaires concerning client satisfaction;

As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.

With your consent we Process your Personal Data for the following purposes:
• To send you newsletters containing promotional offers and advance news of product launches (from us);

We Process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised. We save your billing information and other information gathered about you for as long as needed for accounting purposes (6 years in the UK) or other obligations deriving from law, but for general enquiries not longer than 2 years.

We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:
• the link between purposes, context and nature of Personal Data is suitable for further Processing;
• the further Processing would not harm your interests
• there would be appropriate safeguard for Processing
We will inform you of any further Processing and purposes.

WHO ELSE CAN ACCESS YOUR PERSONAL DATA
We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:

Our processing partners:
• CoreFinity:
 this website is hosted with Corefinity in their Data Centre in Leeds. Read their privacy policy here

Our business partners:
• Paypal
we use Paypal to collect and process payments from our online shop. We do not store credit/debit card details on this website. Paypal Privacy Policy
• MailChimp: 
we use MailChimp to facilitate our newsletter subscriptions and mailouts. Mail Chimp Privacy Policy
• Vortex Commerce
Our website is maintained by Vortex Commerce in Leeds. They have access to the site admin in order to keep the site software updated and attend to any technical issues which may occur.  They will not access user or customer data unless required for the technical upkeep of the site. Read their privacy policy here.
 
Connected third parties:
Google Fonts (Google Inc.)
Google Fonts is a typeface visualisation service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages. Personal Data collected: Usage data and various types of Data as specified in the privacy policy of the service.
Place of processing: US
Google Privacy Policy


Google Analytics:
 Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services. IP addresses are set to be anonymised. Google may use the Data collected to contextualise and personalise the ads of its own advertising network. Personal Data collected: Cookies and Usage data.
Place of processing: US
Google Analytics Privacy Policy
Google Privacy Policy
Opt out


YouTube video widget (Google Inc.): YouTube is a video content visualization service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages.
Personal Data collected: Cookies and Usage data.
Place of processing: US
Privacy Policy


Zopim: Zopim is an instant chat service that allows you to communicate directly with our Customer Support team, or to leave a message if a member of the team is unavailable.
Place of processing: US
Privacy Policy
 
We only work with Processing partners who are able to ensure adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so.

HOW WE SECURE YOUR DATA
We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.

Even though we try our best we cannot guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

CHILDREN
We do not intend to collect or knowingly collect information from children. We do not target children with our services.

COOKIES AND OTHER TECHNOLOGIES WE USE
We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:
• Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
• Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
• Analytics cookies – these cookies are used to track the use and performance of our website and services
• Advertising cookies – these cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed to the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

CONTACT INFORMATION

Site Owner/Data Controller
Grants of Dalvey Ltd
Dail Nan Rocas
Alness
SCOTLAND
IV17 0XT
Email: customercare@dalvey.com

Supervisory Authority
Information Commissioner’s Office
45 Melville Street
Edinburgh
EH3 7HL
Email: scotland@ico.org.uk
Phone: +303 123 1115
Website: https://ico.org.uk

CHANGES TO THIS PRIVACY POLICY
We reserve the right to make change to this Privacy Policy.
Last modification was made May 16, 2018.


18. Materials on this Web Site
We have created this Web Site to provide information about us and our products for your personal use. You may download one computer copy or print one copy of the material on this Web Site for your own non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright©, trademark™ are preserved intact and are neither modified, nor deleted nor changed. Unless otherwise stated, you should assume that everything seen or read on the Web Site (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, written and other materials) (“our Material”) are protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide. You are not authorised to sell, reproduce, distribute, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on, or use any of our Material in any way for any public or commercial purpose. Furthermore, our Material may not be displayed or communicated on any other web site, in a networked computer environment or other digital support for any purpose whatsoever. In the event of breach of any of these Terms, Users’ permission to use our Material will automatically terminate and any copies made of our Material must be immediately destroyed. Any unauthorised use of our Material may infringe copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. We do not authorise linking to its Web Site from a third party web site without its prior written authorisation.


19. Information on the Waste Electrical and Electronic Equipment Directive (WEEE Directive)


19.1 The production of electrical and electronic equipment is one of the fastest growing domains of manufacturing in the western world, and with broad consumer take-up of products in this area, there is also a mounting issue of waste. In June 2000, the European Commission put forward proposals to address this issue, and in December 2002 these were passed as the EU Waste Electronic and Electrical Equipment (WEEE) Directive.


19.2 For the UK, the WEEE Regulations were laid before Parliament on December 12, 2006. The main requirements and obligations on producers and distributors of Electronic and Electrical Equipment (EEE) came into effect from July 1, 2007. All manufacturers (or anyone else selling a product on the market in the EU) are liable to pay for take-back, treatment and recycling of end-of-life equipment. Improve re-use/recycling of WEEE. Ensure the separate collection of WEEE. Inform the public about their role in dealing with WEEE.


19.3 The WEEE Directive divides Electronic and Electrical Equipment into ten categories:

Category 1 - Large household appliances (fridges, cookers, microwaves, washing machines, etc.)
Category 2 - Small household appliances (vacuum cleaners, clocks, toasters, etc.)
Category 3 - IT and Telecommunications equipment (PCs, mainframes, printers, copiers, phones, etc.)
Category 4 - Consumer equipment (radios, hi-fi, musical instruments, videos, camcorders, etc.)
Category 5 - Lighting equipment (fluorescent tubes and holders, sodium lamps, etc.)
Category 6 - Electrical and electronic tools (drills, sewing machines, electric lawnmowers, etc.)
Category 7 - Toys, leisure and sports equipment (electric trains, games consoles, exercise machines, etc.)
Category 8 - Medical devices (analysers, dialysis machines, medical freezers, etc.)
Category 9 - Monitoring and control equipment (smoke detectors, thermostats, scales, etc.)
Category 10 - Automatic dispensers (hot drinks machines, sweet and chocolate bar dispensers, cash machines, etc.)


19.4 DCF (Designated Collection Facility):
A public amenity site licensed to collect, separate and recycle WEEE for collection by a licensed producer compliance scheme. DTS (Distributor Take-back Scheme): The WEEE compliance scheme for retailers, approved by the Department for Trade and Industry EEE (Electronic and Electrical Equipment) WEEE (Waste Electronic and Electrical Equipment): All end-of-life equipment falling under the WEEE directive (for the specific categories see section above).


19.5 All Electronic and Electrical Equipment (EEE) placed onto the market from January 2, 2007 must be marked with this symbol to indicate that it is covered by the WEEE Directive, the provisions of which require that producers or manufacturers of EEE become liable to pay for take-back treatment and recycling of end of life equipment (WEEE): If you bought your new goods in store; Simply bring your like-for-like item into our store at the address below e.g. if you buy a new clock from us, you may return your old clock to us. Hand it over to the counter staff advising that you want to use the 'take-back' service. Show your receipt of purchase for your new item (remember that you can only return old items within 28 days of purchasing the new one!) If you bought your new goods online; Simply package up your like-for-like item e.g. if you buy a new clock from us, you may return your old clock to us. Put in the post to the following address;


WEEE Take Back Scheme, Dalvey, Alness, Highland, IV17 0XT SCOTLAND Send in a copy of your receipt of purchase for your new item (remember you can only return old items within 28 days of purchasing the new one!) and a copy of your proof of postage to;

WEEE Take Back Scheme, Customer Services, Dalvey, Alness, Highland, IV17 0XT SCOTLAND

Customer services will then refund the postage using the method of payment you used to purchase your new item.


19.6 If your old piece of electronic equipment is still in a good working condition or could be repaired for further use, please consider donating it to a charitable organisation or by giving it to someone else in need. By extending the lifetime of your old equipment you are also contributing to the efficient use of resources and avoiding additional waste. Please note that from July 1, 2007, it will be possible for you to dispose of your WEEE and ensure that it is recycled. EEE may contain hazardous substances which, if exposed, may have a serious detrimental effect on the environment and human health. That is why all WEEE that you volunteer for recycling will be specifically collected and treated by designated local waste facility centres and by licensed WEEE compliance schemes. By ensuring that you dispose off your old electrical and electronic equipment according to the new WEEE legislation you are helping to preserve our natural resources and protect human health.


Telephone: +44 (0) 1349 884111
Email: mailorder@dalvey.com
Post: Dalvey, Alness, Highland, Scotland, IV17 0XT

Copyrights


本ウェブサイト上の、イメージ、デザイン、ロゴ、写真、テキスト、その他のデータを含むすべてのコンテンツは、当社が所有、管理し、当社にライセンスが認可されたものです。これらは著作権、商標、およびその他の知的財産権で保護されています。このコンテンツを無認可で使用することは禁止されています。

W.E.E.E.


Information on the Waste Electrical and Electronic Equipment Directive (WEEE Directive)



The production of electrical and electronic equipment is one of the fastest growing domains of manufacturing in the western world, and with broad consumer take-up of products in this area, there is also a mounting issue of waste. In June 2000, the European Commission put forward proposals to address this issue, and in December 2002 these were passed as the EU Waste Electronic and Electrical Equipment (WEEE) Directive.


For the UK, the WEEE Regulations were laid before Parliament on December 12, 2006. The main requirements and obligations on producers and distributors of Electronic and Electrical Equipment (EEE) came into effect from July 1, 2007.
All manufacturers (or anyone else selling a product on the market in the EU) are liable to pay for take-back, treatment and recycling of end-of-life equipment.
Improve re-use/recycling of WEEE.
Ensure the separate collection of WEEE.
Inform the public about their role in dealing with WEEE.


The WEEE Directive divides Electronic and Electrical Equipment into ten categories:


Category 1 - Large household appliances (fridges, cookers, microwaves, washing machines, etc.)
Category 2 - Small household appliances (vacuum cleaners, clocks, toasters, etc.)
Category 3 - IT and Telecommunications equipment (PCs, mainframes, printers, copiers, phones, etc.)
Category 4 - Consumer equipment (radios, hi-fi, musical instruments, videos, camcorders, etc.)

Category 5 - Lighting equipment (fluorescent tubes and holders, sodium lamps, etc.)
Category 6 - Electrical and electronic tools (drills, sewing machines, electric lawnmowers, etc.)

Category 7 - Toys, leisure and sports equipment (electric trains, games consoles, exercise machines, etc.)
Category 8 - Medical devices (analysers, dialysis machines, medical freezers, etc.)

Category 9 - Monitoring and control equipment (smoke detectors, thermostats, scales, etc.)

Category 10 - Automatic dispensers (hot drinks machines, sweet and chocolate bar dispensers, cash machines, etc.)




DCF (Designated Collection Facility):
A public amenity site licensed to collect, separate and recycle WEEE for collection by a licensed producer compliance scheme.
DTS (Distributor Take-back Scheme): The WEEE compliance scheme for retailers, approved by the Department for Trade and Industry
EEE (Electronic and Electrical Equipment)
WEEE (Waste Electronic and Electrical Equipment): All end-of-life equipment falling under the WEEE directive (for the specific categories see section above).


All Electronic and Electrical Equipment (EEE) placed onto the market from January 2, 2007 must be marked with this symbol to indicate that it is covered by the WEEE Directive, the provisions of which require that producers or manufacturers of EEE become liable to pay for take-back treatment and recycling of end of life equipment (WEEE):
If you bought your new goods in store;
Simply bring your like-for-like item into our store at the address below e.g. if you buy a new clock from us, you may return your old clock to us.
Hand it over to the counter staff advising that you want to use the 'take-back' service. 
Show your receipt of purchase for your new item (remember that you can only return old items within 28 days of purchasing the new one!)
If you bought your new goods online;
Simply package up your like-for-like item e.g. if you buy a new clock from us, you may return your old clock to us. Put in the post to the following address;

WEEE Take Back Scheme,
 Dalvey,
 Alness,
 Highland,
 IV17 0XT SCOTLAND
 Send in a copy of your receipt of purchase for your new item (remember you can only return old items within 28 days of purchasing the new one!) and a copy of your proof of postage to;

WEEE Take Back Scheme,
 Customer Services, Dalvey, Alness,
 Highland,
 IV17 0XT 
SCOTLAND

Customer services will then refund the postage using the method of payment you used to purchase your new item.


If your old piece of electronic equipment is still in a good working condition or could be repaired for further use, please consider donating it to a charitable organisation or by giving it to someone else in need. By extending the lifetime of your old equipment you are also contributing to the efficient use of resources and avoiding additional waste.
Please note that from July 1, 2007, it will be possible for you to dispose of your WEEE and ensure that it is recycled. EEE may contain hazardous substances which, if exposed, may have a serious detrimental effect on the environment and human health. That is why all WEEE that you volunteer for recycling will be specifically collected and treated by designated local waste facility centres and by licensed WEEE compliance schemes. By ensuring that you dispose off your old electrical and electronic equipment according to the new WEEE legislation you are helping to preserve our natural resources and protect human health.

Telephone: +44 (0) 1349 884111

Email: mailorder@dalvey.com
Post: Dalvey, Alness, Highland,
 Scotland, IV17 0XT


Security

Wanneer u via deze website een bestelling plaatst, worden uw persoonlijke gegevens beschermd. De specifieke bevestiging van de beveiliging van uw verbinding is afhankelijk van de browser die u gebruikt, maar in de meeste gevallen ziet u een gesloten hangslot aan de voet van het browservenster.

Alle transacties worden bevestigd en geautoriseerd door de bank die uw kaart heeft uitgegeven. Dalvey is streng in onze benadering van het beschermen van de kaarthouder en we kunnen contact met u opnemen voor extra beveiligingsdoeleinden als we dit nodig achten.

Privacy

Grants of Dalvey Ltd doet er alles aan om uw privacy te beschermen. Neem contact met ons op via customercare@dalvey.com als u vragen of problemen hebt met betrekking tot het gebruik van uw persoonlijke gegevens en we helpen u graag verder.

Door deze site en / of onze services te gebruiken, stemt u in met de verwerking van uw persoonlijke gegevens zoals beschreven in dit privacybeleid.

INHOUDSOPGAVE

1. Definities die in dit beleid worden gebruikt
2. Gegevensbeschermingsprincipes die we volgen
3. Welke rechten heeft u met betrekking tot uw persoonlijke gegevens
4. Welke persoonlijke gegevens we over u verzamelen
5. Hoe we uw persoonlijke gegevens gebruiken
6. Wie heeft er nog meer toegang tot uw persoonlijke gegevens
7. Hoe we uw gegevens beveiligen
8. Informatie over cookies
9. Contactgegevens

DEFINITIES

Persoonlijke gegevens - alle informatie met betrekking tot een geïdentificeerde of identificeerbare natuurlijke persoon.
Verwerking - elke bewerking of reeks bewerkingen die wordt uitgevoerd op persoonlijke gegevens of op sets van persoonlijke gegevens.
Gegevenssubject - een natuurlijk persoon wiens persoonlijke gegevens worden verwerkt.
Kind - een natuurlijk persoon jonger dan 16 jaar.
Wij / ons (al dan niet met een hoofdletter) - Grants of Dalvey Ltd

GEGEVENSBESCHERMING

We beloven de volgende principes voor gegevensbescherming te volgen:

• Verwerking is wettig, eerlijk en transparant. Onze verwerkingsactiviteiten hebben wettige gronden. We houden altijd rekening met uw rechten voordat we persoonsgegevens verwerken. Wij zullen u op verzoek informatie over de Verwerking verstrekken.
• Verwerking is beperkt tot het doel. Onze verwerkingsactiviteiten passen bij het doel waarvoor Persoonsgegevens werden verzameld.
• Verwerking gebeurt met minimale gegevens. We verzamelen en verwerken alleen de minimale hoeveelheid persoonlijke gegevens die voor welk doel dan ook nodig is.
• Verwerking is beperkt met een tijdsperiode. We zullen uw persoonlijke gegevens niet langer bewaren dan nodig.
• We zullen ons best doen om de nauwkeurigheid van gegevens te waarborgen.
• We zullen ons best doen om de integriteit en vertrouwelijkheid van gegevens te waarborgen.

RECHTEN VAN HET GEGEVENSONDERWERP
De betrokkene heeft de volgende rechten:

1. Recht op informatie - wat betekent dat u het recht moet hebben om te weten of uw persoonlijke gegevens worden verwerkt; welke gegevens worden verzameld, van waar deze worden verkregen en waarom en door wie deze worden verwerkt.
2. Recht op toegang - wat betekent dat u recht hebt op toegang tot de gegevens die van / over u zijn verzameld. Dit omvat uw recht om een ​​kopie van uw verzamelde persoonlijke gegevens aan te vragen en te verkrijgen.
3. Recht op rectificatie - wat betekent dat u het recht hebt om rectificatie of verwijdering van uw persoonlijke gegevens te vragen die onjuist of onvolledig zijn.
4. Recht op verwijdering - wat betekent dat u in bepaalde omstandigheden kunt vragen om uw Persoonsgegevens uit onze administratie te wissen.
5. Recht op beperking van de verwerking - wat betekent dat, wanneer bepaalde voorwaarden van toepassing zijn, u het recht hebt om de verwerking van uw persoonlijke gegevens te beperken.
6. Recht om bezwaar te maken tegen verwerking - wat betekent dat u in bepaalde gevallen het recht hebt om bezwaar te maken tegen de verwerking van uw persoonlijke gegevens, bijvoorbeeld in het geval van direct marketing
7. Recht om bezwaar te maken tegen geautomatiseerde verwerking - wat betekent dat u het recht hebt om bezwaar te maken tegen geautomatiseerde verwerking, inclusief profilering; en niet onderworpen te zijn aan een beslissing uitsluitend gebaseerd op geautomatiseerde Verwerking. Dit recht kunt u uitoefenen wanneer er een uitkomst is van de profilering die juridische gevolgen heeft voor u of die u aanzienlijk raakt.
8. Recht op overdraagbaarheid van gegevens - u hebt het recht om uw persoonlijke gegevens te verkrijgen in een machineleesbaar formaat of, indien mogelijk, als directe overdracht van de ene processor naar de andere.
9. Recht om een ​​klacht in te dienen - in het geval dat we uw verzoek onder de Toegangsrechten weigeren, zullen we u een reden geven waarom. Neem contact met ons op als u niet tevreden bent met de manier waarop uw verzoek is behandeld.
10. Recht op hulp van de toezichthoudende autoriteit - dit betekent dat u recht heeft op de hulp van een toezichthoudende autoriteit en het recht op andere rechtsmiddelen, zoals het claimen van schadevergoeding.
11. Recht om toestemming in te trekken - u hebt het recht om elke gegeven toestemming voor de verwerking van uw persoonlijke gegevens in te trekken.

GEGEVENS DIE WE VERZAMELEN
Informatie die u ons hebt verstrekt

Dit zal uw e-mailadres, naam, factuuradres, thuisadres zijn - voornamelijk informatie die nodig is om u een product / dienst te leveren of om uw klantervaring bij ons te verbeteren. We bewaren de informatie die u ons verstrekt, zodat we contact met u kunnen opnemen of andere activiteiten op de website kunnen uitvoeren. Deze informatie omvat bijvoorbeeld uw naam en e-mailadres.

Informatie die automatisch over u wordt verzameld

Dit omvat informatie die automatisch wordt opgeslagen door cookies en andere sessiehulpmiddelen en die anoniem is. Bijvoorbeeld uw winkelmandinformatie, uw IP-adres, uw winkelgeschiedenis (indien aanwezig) enz. Deze informatie wordt gebruikt om uw klantervaring te verbeteren. Wanneer u onze services gebruikt of de inhoud van onze website bekijkt, kunnen uw activiteiten worden vastgelegd.

Informatie van onze partners

We verzamelen informatie van onze vertrouwde partners met bevestiging dat ze wettelijke gronden hebben om die informatie met ons te delen. Dit is informatie die u hen rechtstreeks hebt verstrekt of die zij om andere juridische redenen over u hebben verzameld. Bekijk hieronder de lijst van onze partners.

HOE WE UW PERSOONLIJKE GEGEVENS GEBRUIKEN

We gebruiken uw persoonlijke gegevens om:
• Onze service aan u verlenen. Dit omvat bijvoorbeeld het registreren van uw account; u de door u gevraagde producten en diensten te verstrekken; u op uw verzoek promotionele artikelen verstrekken en met u communiceren over die producten en diensten; met u communiceren en communiceren; en u op de hoogte stellen van wijzigingen in services.
• Verbeter uw klantervaring;
• Een wettelijke of contractuele verplichting nakomen;

We gebruiken uw persoonlijke gegevens op legitieme gronden en / of met uw toestemming.

Op basis van het aangaan van een contract of het nakomen van contractuele verplichtingen, verwerken wij uw persoonlijke gegevens voor de volgende doeleinden:

• Om u te identificeren;
• Om u een dienst te verlenen of om u een product te sturen / aanbieden;
• Communiceren voor verkoop of facturering;

Op grond van legitiem belang verwerken wij uw persoonsgegevens voor de volgende doeleinden:

• Het beheren en analyseren van ons klantenbestand (koopgedrag en geschiedenis) om de kwaliteit, variëteit en beschikbaarheid van aangeboden / geleverde producten / diensten te verbeteren;
• Het uitvoeren van vragenlijsten over klanttevredenheid;

Zolang u ons niet anders hebt geïnformeerd, beschouwen wij het aanbieden van producten / diensten die vergelijkbaar zijn met of hetzelfde zijn als uw aankoopgeschiedenis / browsegedrag als ons legitieme belang.

Met uw toestemming verwerken wij uw persoonlijke gegevens voor de volgende doeleinden:
• Om u nieuwsbrieven te sturen met promotionele aanbiedingen en vooraf nieuws over productlanceringen (van ons);

We verwerken uw persoonlijke gegevens om te voldoen aan verplichtingen die voortvloeien uit de wet en / of gebruiken uw persoonlijke gegevens voor opties die door de wet worden geboden. We behouden ons het recht voor om verzamelde persoonlijke gegevens te anonimiseren en dergelijke gegevens te gebruiken. We zullen gegevens buiten het toepassingsgebied van dit beleid alleen gebruiken wanneer deze geanonimiseerd zijn. We bewaren uw factuurgegevens en andere over u verzamelde informatie zo lang als nodig voor boekhoudkundige doeleinden (6 jaar in het VK) of andere verplichtingen die voortvloeien uit de wet, maar voor algemene vragen niet langer dan 2 jaar.

We kunnen uw persoonlijke gegevens verwerken voor aanvullende doeleinden die hier niet worden vermeld, maar compatibel zijn met het oorspronkelijke doel waarvoor de gegevens zijn verzameld. Om dit te doen, zullen we ervoor zorgen dat.

• de koppeling tussen doeleinden, context en aard van persoonlijke gegevens geschikt is voor verdere verwerking;
• de verdere verwerking zou uw belangen niet schaden
• er zou een passende beveiliging voor verwerking zijn

We zullen u op de hoogte houden van verdere Verwerking en doeleinden.

WIE ANDERS KAN TOEGANG TOT UW PERSOONSGEGEVENS

We delen uw persoonlijke gegevens niet met vreemden. Persoonlijke gegevens over u worden in sommige gevallen aan onze vertrouwde partners verstrekt om de service aan u mogelijk te maken of om uw klantervaring te verbeteren. Wij delen uw gegevens met:

Onze verwerkingspartners:
• CoreFinity: deze website wordt gehost met Corefinity in hun datacenter in Leeds. Lees hier hun privacybeleid

Onze zakelijke partners:
• Paypal: we gebruiken Paypal om betalingen van onze online shop te innen en te verwerken. We slaan geen creditcard- / betaalpasgegevens op deze website op. Paypal Privacybeleid
• MailChimp: we gebruiken MailChimp om onze nieuwsbriefabonnementen en mailouts te vergemakkelijken. Mail Chimp Privacybeleid
• Vortex Commerce: onze website wordt onderhouden door Vortex Commerce in Leeds. Ze hebben toegang tot de sitebeheerder om de sitesoftware bijgewerkt te houden en eventuele technische problemen op te lossen. Ze hebben geen toegang tot gebruikers- of klantgegevens tenzij dit nodig is voor het technisch onderhoud van de site. Lees hier hun privacybeleid.

Aangesloten derden:
Google Fonts (Google Inc.): Google Fonts is een visualisatiedienst voor lettertypen die wordt aangeboden door Google Inc. waarmee deze toepassing dergelijke inhoud op zijn pagina's kan opnemen. Verzamelde persoonlijke gegevens: gebruiksgegevens en verschillende soorten gegevens zoals gespecificeerd in het privacybeleid van de service.
Plaats van verwerking: VS.
Google Privacybeleid

Google Analytics: Google Analytics is een webanalysedienst van Google Inc. ("Google"). Google gebruikt de verzamelde gegevens om het gebruik van deze applicatie bij te houden en te onderzoeken, om rapporten over zijn activiteiten op te stellen en deze te delen met andere Google-services. IP-adressen zijn geanonimiseerd. Google kan de verzamelde gegevens gebruiken om de advertenties van zijn eigen advertentienetwerk te contextualiseren en te personaliseren. Verzamelde persoonlijke gegevens: cookies en gebruiksgegevens.

Plaats van verwerking: VS.
Google Analytics Privacybeleid
Google Privacybeleid
Afmelden

YouTube-videowidget (Google Inc.): YouTube is een visualisatiedienst voor video-inhoud die wordt aangeboden door Google Inc. waarmee deze toepassing dergelijke inhoud op zijn pagina's kan opnemen.
Verzamelde persoonlijke gegevens: cookies en gebruiksgegevens.
Plaats van verwerking: VS.
Privacybeleid

Zopim: Zopim is een directe chatservice waarmee u rechtstreeks met onze klantenservice kunt communiceren of een bericht kunt achterlaten als een lid van het team niet beschikbaar is.
Plaats van verwerking: VS.
Privacybeleid

We werken alleen met verwerkingspartners die in staat zijn om een ​​adequaat beschermingsniveau voor uw persoonlijke gegevens te waarborgen. We geven uw persoonlijke gegevens door aan derden of overheidsfunctionarissen wanneer we hier wettelijk toe verplicht zijn.

HOE WIJ UW GEGEVENS BEVEILIGEN

We gebruiken veilige protocollen voor communicatie en gegevensoverdracht (zoals HTTPS). We maken gebruik van anonimiseren en pseudonimiseren waar nodig. We controleren onze systemen op mogelijke kwetsbaarheden en aanvallen.

Hoewel we ons best doen, kunnen we de beveiliging van informatie niet garanderen. We beloven echter om geschikte autoriteiten op de hoogte te stellen van datalekken. We zullen u ook op de hoogte stellen als er een bedreiging is voor uw rechten of belangen. We zullen alles doen wat we redelijkerwijs kunnen doen om inbreuken op de beveiliging te voorkomen en om autoriteiten te helpen bij inbreuken.

Als u een account bij ons heeft, houd er dan rekening mee dat u uw gebruikersnaam en wachtwoord geheim moet houden.

KINDEREN
We zijn niet van plan om informatie van kinderen te verzamelen of bewust te verzamelen. Wij richten ons niet op kinderen met onze diensten.
COOKIES EN ANDERE TECHNOLOGIEËN DIE WIJ GEBRUIKEN

We gebruiken cookies en / of vergelijkbare technologieën om het gedrag van klanten te analyseren, de website te beheren, bewegingen van gebruikers te volgen en informatie over gebruikers te verzamelen. Dit wordt gedaan om uw ervaring met ons te personaliseren en te verbeteren.

Een cookie is een klein tekstbestand dat op uw computer wordt opgeslagen. Cookies slaan informatie op die wordt gebruikt om sites te laten werken. Alleen wij hebben toegang tot de cookies die door onze website zijn gemaakt. U kunt uw cookies op browserniveau beheren. Als u ervoor kiest om cookies uit te schakelen, kan dit uw gebruik van bepaalde functies belemmeren.

We gebruiken cookies voor de volgende doeleinden:

• Noodzakelijke cookies - deze cookies zijn vereist om enkele belangrijke functies op onze website te kunnen gebruiken, zoals inloggen. Deze cookies verzamelen geen persoonlijke informatie.
• Functionaliteitscookies - deze cookies bieden functionaliteit die het gebruik van onze service gemakkelijker maakt en meer gepersonaliseerde functies mogelijk maakt. Ze onthouden bijvoorbeeld uw naam en e-mail in reactieformulieren, zodat u deze informatie de volgende keer bij het reageren niet opnieuw hoeft in te voeren.
• Analytics-cookies - deze cookies worden gebruikt om het gebruik en de prestaties van onze website en diensten bij te houden
• Advertentiecookies - deze cookies worden gebruikt om advertenties te leveren die relevant zijn voor u en uw interesses. Bovendien worden ze gebruikt om het aantal keren dat u een advertentie ziet te beperken. Ze worden meestal op de website geplaatst door advertentienetwerken met toestemming van de website-exploitant. Deze cookies onthouden dat u een website hebt bezocht en deze informatie wordt gedeeld met andere organisaties zoals adverteerders. Vaak worden targeting- of advertentiecookies gekoppeld aan sitefunctionaliteit aangeboden door de andere organisatie.

U kunt cookies die op uw computer zijn opgeslagen verwijderen via de instellingen van uw browser. Als alternatief kunt u sommige externe cookies beheren door een privacyverbeteringsplatform te gebruiken, zoals optout.aboutads.info of youronlinechoices.com. Ga naar allaboutcookies.org voor meer informatie over cookies.

CONTACTGEGEVENS

Site-eigenaar / gegevensbeheerder
Subsidies van Dalvey Ltd
Dail Nan Rocas
Alness
SCHOTLAND
IV17 0XT

E-mail: customercare@dalvey.com

Toezichthoudende autoriteit
Kantoor van de informatiecommissaris
Queen Elizabeth House
Sibbald Walk
Edinburgh
EH8 8FT
E-mail: scotland@ico.org.uk
Telefoon: +303 123 1115
Website: https://ico.org.uk

WIJZIGINGEN IN DIT PRIVACYBELEID
We behouden ons het recht voor om dit privacybeleid te wijzigen.
De laatste wijziging is aangebracht op 16 mei 2018.

Tel: +44(0)1349 884111

Email: mailorder@dalvey.com

Dalvey, Alness, Highland, Scotland, IV17 0XT